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Booking & Cancellation Policy

Lifestyle Pacific Holidays Fiji

Effective Date: 1 April 2026

This Booking and Cancellation Policy outlines the terms relating to reservations, payments, amendments, and cancellations for services provided by Lifestyle Pacific Holidays.

1. Booking Confirmation

All bookings are subject to availability and are only confirmed once:

A booking confirmation has been issued by Lifestyle Pacific Holidays, and

Any required deposit or full payment has been received.

Customers must provide accurate details when making a booking including:

  • Passenger names
  • Arrival and departure information
  • Flight details (for airport transfers)
  • Number of passengers
  • Special requests where applicable.

Failure to provide correct information may affect the delivery of services.

2. Payments

Depending on the service booked, payment terms may include:

  • Full payment at the time of booking, or
  • A deposit to secure the booking with the balance payable prior to travel.

Lifestyle Pacific Holidays reserves the right to cancel reservations where payment has not been received within the agreed timeframe.

3. Booking Amendments

Customers may request amendments to bookings such as:

  • Change of date or time
  • Change of pickup location
  • Passenger number adjustments.

All amendments are subject to availability and must be requested in advance. Additional charges may apply where services need to be modified.

4. Cancellation by Customer

If you need to cancel your booking, you must notify Lifestyle Pacific Holidays as soon as possible.

Cancellation fees may apply depending on the timing of the cancellation:
  • More than 48 hours before service – No cancellation fee (unless third-party services apply)
  • 24–48 hours before service – Up to 50% cancellation fee
  • Less than 24 hours before service – Up to 100% cancellation fee
  • No-show – 100% cancellation fee
Refunds will be processed using the original payment method where applicable.

5. Cancellation by Lifestyle Pacific Holidays

In rare circumstances, Lifestyle Pacific Holidays may need to cancel or reschedule services due to:
  • Severe weather conditions
  • Safety concerns
  • Operational requirements
  • Unforeseen events beyond our control.
In such cases, we will make reasonable efforts to offer:
  • An alternative service, or
  • A refund where appropriate.

6. Flight Delays and Changes

For airport transfers, customers must provide correct flight information.

Where possible, we monitor flight arrivals and adjust pickup times accordingly. However, customers must notify us immediately of any flight changes or delays.

Lifestyle Pacific Holidays is not responsible for additional costs resulting from airline schedule changes.

7. Group Bookings

Group bookings may require:

  • Advance deposits
  • Special payment terms
  • Longer cancellation notice periods.

These conditions will be outlined at the time of booking.